Advancing population health with proven, reliable, scalable services

With a 30 year track record in registry operations, VCS Population Health has a reputation for quality, excellence and value for service. Our registry systems and services are responsive and scalable supporting program change, ​continuous improvement and initiatives to extend program reach.

We are experts in protecting and managing data, recruitment and reminder services, pathway management and follow-up services for participants and healthcare providers, data and reporting, and contact centre services.

Registry Operations and Services

Recruitment and Reminder services

VCS Population Health has a long history of providing recruitment and reminder services to extend program reach and improve participation. We understand the effectiveness of population health programs relies on identifying and targeting the right people at the right time.

Working closely with program partners we have experience and expertise in using external data sources to identify eligible persons for targeted recruitment campaigns and implementing call and recall services to support participation as per program recommendations.

Protecting and Managing Data

Timely, accurate and reliable data is core to delivering high quality services and ensuring the right information is available at the right time. Our extensive knowledge and skills in data flow design, data controls and quality are key to protecting and managing health information. We provide a range of operational and consultancy services to support all your data management needs. With a focus on quality our highly skilled team of data technicians, with expertise in handling sensitive health information, provide fast, accurate and reliable data entry, cleaning, matching, and processing services.

 

Data and Reporting

Data and information are at the core of all health services. Access to appropriate, high quality, accurate and timely data are key to ensuring the effective delivery of health services and improving the health of our communities.

VCS Population Health understands the importance of having the right information available at the right time.

Our highly skilled team of data experts including clinical epidemiologists, statisticians, geographers, health information managers, data technicians and system developers, are able to provide customised solutions to meet your data and reporting needs.

 

Pathway Management & Follow-Up Services

A critical function of many population health programs is the follow up of participants with positive results.  Our goal is to support timely diagnosis and progression along care pathways to minimise delays in treatment and the impact on our communities.  At VCS Population Health we have extensive experience in actively monitoring, tracking and following-up participants as they move through the assessment, diagnosis and treatment phases of the care pathway to ensure high quality services are delivered when and where required support participants and healthcare providers.  We are experts in developing systems and services to support and complement clinical pathways and data flows using our in depth knowledge of screening and vaccination programs, clinical management guidelines and data.

 

Contact Centre and Mailhouse Services

Population health program participants, healthcare providers and the public demand a fast, reliable and responsive contact centre and information services. We have extensive experience in the provision and management of enterprise wide contact centre services supporting screening and vaccination.  We use appropriately trained and skilled operators possessing program knowledge essential to ensuring that contacts are managed sensitively, effectively and consistently.

Effective communication about population health programs, for participants, healthcare providers and the public is key to encouraging participation and progression along care pathways. At VCS Population we are able to offer a range of electronic and traditional communication methods to support your needs.  We have experience in communication design and messaging, are able to manage small and large volumes and can provide in-house services or work with external providers.

We pride ourselves on our ability to deliver a high quality, confidential and professional contact centre and mail house services.